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Service Quality Impact on Cafeteria Satisfaction by MANISH BORANA.R vetias is a document available to read on EtoBox.

This document summarizes a research study on the effect of service quality dimensions on customer satisfaction in selected cafeterias in Ghana. The study used structural equation modeling to analyze data collected from 200 customers across 20 cafeterias. The results found that tangibility had a statistically significant relationship with customer satisfaction, while responsiveness, empathy, and assurance did not have significant relationships. The objectives, research questions, and hypotheses of the study

Author

MANISH BORANA.R vetias

Language

EN