About this document
EFQM Model and Knowledge Management Insights by Riz Khan is a document available to read on EtoBox.
This study investigates the relationships between the EFQM excellence model, knowledge management (KM) processes, and organizational results using a sample of 113 Spanish organizations. It finds that effective implementation of the EFQM model enhances KM processes, which in turn improves various organizational results, and confirms the predictive power of these KM phases. The research contributes empirical evidence to the understanding of how QM and KM interact to influence organizational performance and em
- Author
- Riz Khan
- Language
- EN