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What is Emotional Intelligence in Hotel Employees about?

This study investigates the impact of emotional intelligence (EI) on job satisfaction and customer orientation among hotel employees, with a focus on the moderating role of value sharing. The analysis of 241 usable questionnaires revealed that EI positively influences both job satisfaction and customer orientation, while value sharing partially moderates the relationship between EI and customer orientation. The findings suggest that enhancing EI and fostering value sharing can improve customer service outco

Author

kylaanderson130613

Language

EN