Can I read TQM Implementation at HDFC Bank on EtoBox?

TQM Implementation at HDFC Bank by Bharat Ahuja is a document available to read on EtoBox.

What is TQM Implementation at HDFC Bank about?

This document summarizes a dissertation on implementing total quality management at HDFC Bank. The dissertation examines account opening delays at HDFC Bank. The executive summary indicates that the main objective is to reduce turnaround time for simple account openings. Tools like Pareto charts, service switching diagrams, and surveys were used to identify reasons for delays. The major findings highlighted customer expectations regarding bank services and turnaround times. It was found that changes to RBI

Author

Bharat Ahuja

Language

EN