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This thesis investigates the total quality management (TQM) practices and their impact on the organizational performance of Kinetic Arts Company Limited. The study utilizes both primary and secondary data, analyzing responses from 80 managerial employees using descriptive statistics, correlation, and multiple regression analysis. Key findings indicate that customer focus, supplier management, and continuous improvement positively affect organizational performance, while top management commitment and employe
- Author
- sandi lay
- Language
- EN