About this document
Production vs. Service Operations Management by Jerian is a document available to read on EtoBox.
The document provides an introduction to operations management. It defines operations management as managing the part of an organization responsible for producing goods and services. It discusses the three basic functional areas of business organizations: finance, marketing, and operations. It then explores the differences between manufacturing and service operations, including degree of customer contact, input variability, labor content, output uniformity, productivity measurement, production/delivery over
- Author
- Jerian
- Language
- EN