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What is ITIL Deep Detailed Notes about?

ITIL (Information Technology Infrastructure Library) is a framework for IT Service Management (ITSM) that aligns IT services with business objectives to deliver value. ITIL V4, which supersedes ITIL V3, introduces the Service Value System and emphasizes co-creating value through practices rather than processes, integrating Agile, DevOps, and Lean principles. The framework includes key concepts such as service, utility, warranty, and various roles and certification paths for professionals.

Author

moyemoye100213

Language

EN