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What Is Quality?: TQM Basics by Rodica Burduja is a document available to read on EtoBox.

What is What Is Quality?: TQM Basics about?

The document discusses the basics of total quality management (TQM). It defines quality as meeting customer expectations and discusses internal and external customers. It outlines customer expectations around performance, features, reliability and more. The importance of customer service and retaining customers is also covered. The document concludes with lessons around reputation and the need for a culture of zero defects.

Author

Rodica Burduja

Language

EN