About this document
ML Framework for Hospitality Service Quality by 2323401010364 is a document available to read on EtoBox.
This paper presents a framework utilizing natural language processing and machine learning to assess the quality of service in the hospitality sector based on customer reviews. By analyzing reviews from Bogotá and Madrid, the framework identifies key service quality aspects and their relation to customer satisfaction, providing valuable insights for hospitality managers. The study highlights the potential of big data and AI in improving service quality through automated analysis of online customer feedback.
- Author
- 2323401010364
- Language
- EN