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Conflict Resolution in Accor Hotels by Triseni Lewu is a document available to read on EtoBox.
What is Conflict Resolution in Accor Hotels about?
1) Organizational Behavior chapter 14 discusses conflict and negotiation. 2) The document describes a case involving labor negotiations between Accor, a large hotel group, and room attendants employed by subcontractors. There were strikes over pay and working conditions. 3) Accor ultimately signed an agreement with subcontractors and unions to resolve the conflicts and improve CSR training for managers to prevent future disputes.
- Author
- Triseni Lewu
- Language
- EN