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What is Quality Management Systems Overview about?

The document outlines the Quality and Environmental Management Systems course taught by Dr. Luis A. Flowers Fields at the National University of San Agustin, focusing on the ISO 9001 standard and its importance for quality management in organizations. It details the historical context, advantages, and risks associated with implementing a quality management system, as well as the mission and vision of the La Ibérica chocolate company, which serves as a case study. The course emphasizes the significance of co

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