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What is Conflict Management and Negotiation Guide about?

This document discusses conflict management, negotiation, and their importance. It defines conflict and outlines common causes of conflict. Various conflict management strategies are presented, including remaining calm and admitting when wrong. Effective negotiation requires preparation, setting goals, considering alternatives, and seeking win-win agreements. Key stages of the negotiation process are outlined. The importance of developing strong communication, problem-solving, and persuasion skills are emph

Author

Sudipto Roy

Language

EN