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What is H. James Harrington: Quality Management Expert about?

H. James Harrington is a highly qualified Quality Engineer with extensive experience, including 40 years at IBM, and holds multiple certifications and degrees. He emphasizes the importance of quality in organizations, stating that it leads to lower production costs, higher profit margins, and greater market participation. The document also outlines the Management of Processes in Enterprises (MPE) and its objectives, along with a diagram illustrating the phases of process improvement.

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