About this document
Customer Service Insights and Trends by gina is a document available to read on EtoBox.
The document discusses customer service from the perspective of a student presenting to their tutor at UNAD University. It defines customer service and develops a scheme of different customer types including buyers, users, consumers, internal customers, external customers, current customers, potential customers, and influencers. It notes that there are new trends in customer service due to more demanding and diverse customer behavior. It explains that enterprises should have customer support protocols so th
- Author
- gina
- Language
- EN