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Can I read Empathy in patient-clinician interactions when using telecommunication: A rapid review of the evidence on EtoBox?
Empathy in patient-clinician interactions when using telecommunication: A rapid review of the evidence by Georgina Budd; Dan Griffiths; Jeremy Howick; Jane Vennik; Felicity L. Bishop; Nancy Durieux; Hazel A. Everitt is a Health Professions article available to read on EtoBox.
What is Empathy in patient-clinician interactions when using telecommunication: A rapid review of the evidence about?
## Objectives The COVID-19 pandemic accelerated the replacement of many face-to-face healthcare consultations with telephone consultations. Little is known about the extent to which empathy can be expressed in telephone consultations. Our objective is to review evidence related to empathy in telephone consultations including clinical outcomes, and patient/practitioner experiences. ## Methods Searches of Medline/Ovid and PsycINFO/Ovid were undertaken. Titles and abstract screening, data extraction, and risk of bias were undertaken by two reviewers. Discrepancies were resolved in discussion with additional reviewers. Included studies were specific to tele-communications with empirical data on empathy related to patient outcomes/views, published (in English), 2010–2021. Studies that did not mention empathy explicitly were excluded. ## Results Our search yielded 740 individual records and 8 studies (527 patients, 20 practitioners) met inclusion criteria: Some barriers to expression of empathy were noted, but no major obstacles were reported. However, data was sparse and most studies had a high risk of bias. ## Conclusion Empathy in telephone consultations is possible, (though the loss
Who reads Empathy in patient-clinician interactions when using telecommunication: A rapid review of the evidence?
It is typically read by researchers, students, and practitioners in Health Professions.
- Author
- Georgina Budd; Dan Griffiths; Jeremy Howick; Jane Vennik; Felicity L. Bishop; Nancy Durieux; Hazel A. Everitt
- Publisher
- Elsevier BV
- Published
- 2022
- Language
- EN
- Field
- Health Professions (Health Sciences)