Can I read Front-line employees’ perceived COVID-19 event strength and emotional labor in the service industry: A moderated mediation model on EtoBox?

Front-line employees’ perceived COVID-19 event strength and emotional labor in the service industry: A moderated mediation model by Jianghong Du; Zhenyuan Wang; Yunhui Xie is a Psychology article available to read on EtoBox.

What is Front-line employees’ perceived COVID-19 event strength and emotional labor in the service industry: A moderated mediation model about?

Abstract COVID-19 pandemic has brought enormous challenges to employees worldwide, and thus, it is important to understand whether, how, and when perceived COVID-19 event strength can influence employees’ work-related outcomes. Drawing on event system theory and affective events theory, this study examined the effect of perceived COVID-19 event strength on front-line service employees’ emotional labor, namely, surface acting and deep acting, through the mediating role of anxiety. In addition, it explored job insecurity as a moderator in the relationship between perceived COVID-19 event strength and anxiety. This study analyzed two-wave data ( N = 191) collected from front-line employees in the service industry and found that anxiety mediated the relationship between perceived COVID-19 event strength and surface acting but not deep acting, and that job insecurity moderated the relationship between perceived COVID-19 event strength and anxiety and the indirect effect of perceived COVID-19 event strength on surface acting but not on deep acting via anxiety. Implications and directions for future research are also discussed.

Who reads Front-line employees’ perceived COVID-19 event strength and emotional labor in the service industry: A moderated mediation model?

Author

Jianghong Du; Zhenyuan Wang; Yunhui Xie

Publisher

Informa UK Limited

Published

2023

Language

EN

Field

Psychology (Social Sciences)