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Quality and the Academic Library : Reviewing, Assessing and Enhancing Service Provision by Atkinson, Jeremy is a nonfiction available to read on EtoBox.

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__Quality and the Academic Library: Reviewing, Assessing and Enhancing Service Provision__ provides an in-depth review and analysis of quality management and service quality in academic libraries. All aspects of quality are considered in the book, including quality assessment, quality review, and quality enhancement. An overview of quality management and service quality concepts, principles, and methods leads to a detailed consideration of how they have been applied in universities and their libraries. A case study approach is used with different perspectives provided from the different stakeholders involved in the quality processes. All contributors adopt a critical reflection approach, reflecting on the implications, impact, and significance of the activities undertaken and the conclusions that can be drawn for future developments. The book concludes with an overall reflection on quality management and service quality in academic libraries with a final analysis of priorities for the future. * Presents a holistic view of the subject, looking at reviews of academic library services, quality assurance and assessment, quality enhancement, and service quality * Provides perspectives f

Who reads Quality and the Academic Library : Reviewing, Assessing and Enhancing Service Provision?

Author

Atkinson, Jeremy

Publisher

Elsevier Science, Chandos Publishing

Published

2016

Language

EN

ISBN

9780128021057

Category

nonfiction

Subjects

Science, Computer Science, Reference