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What is Improving Customer Service Strategies about?

The quality of customer service is important for customer satisfaction and the success of an organization. The company CHURA CASA S.R.L. seeks to improve its customer service by implementing strategies such as service protocols, staff training, and maintaining up-to-date information about its products and services, with the aim of having satisfied customers and increasing sales. Currently, the staff that attends to customers lacks specific training and provides confusing information, which leads to unsatisf

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