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What is Yoshio Kondo: Quality and Human Motivation about?

Yoshio Kondo, a prominent figure in quality management, emphasized the connection between quality and human motivation, advocating for creativity, physical activity, and sociability in the workplace. He believed that the role of quality would become increasingly critical in the 21st century due to global trade and competitive pressures. Kondo also outlined the importance of standardizing processes to ensure consistent quality in products and services.

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