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Can I read Proactive Customer Service : Transforming Your Customer Service Department Into a Profit Center on EtoBox?
Proactive Customer Service : Transforming Your Customer Service Department Into a Profit Center by Brennan Jr., Charles D. is a business book available to read on EtoBox.
What is Proactive Customer Service : Transforming Your Customer Service Department Into a Profit Center about?
Filled with real-life scenarios, sample scripts, and step-by-step instructions, Proactive Customer Service serves a triad of critical functions: it redefines roles in response to the trend of drastically shrinking sales forces and rapidly expanding customer service departments; it bridges the previously separate disciplines of customer service and sales management - a partnership that companies are now demanding; and it supplies customer service reps with explicit guidelines on mastering a new s
Who reads Proactive Customer Service : Transforming Your Customer Service Department Into a Profit Center?
It is typically read by working professionals who need an authoritative practice reference.
Common subject areas: medicine, law, business, engineering.
- Author
- Brennan Jr., Charles D.
- Publisher
- AMACOM, American Management Assoc
- Published
- 1997
- Language
- EN
- ISBN
- 9780814403723
- Category
- business
- Subjects
- Management, Business, Customer Relations
- Updated
- 2026-03-24
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