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What is Employee Engagement & Service Innovation about?

This research examines the relationship between employee engagement and open service innovation, highlighting the roles of creative self-efficacy and employee innovative behavior as mediating factors. The study, based on a sample of 103 employees from travel companies, finds that employee engagement positively influences open service innovation, with creative self-efficacy and innovative behavior acting as continuous mediators. The findings aim to assist enterprises in enhancing their service innovation cap

Author

Hjkl Tuin

Language

EN