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Abstract: A Model Framework For Decision-making In The Process Of Answering Reference Questions Is Presented For Use By Librarians And Instructors Of Library Science. Each Step In The Reference Process Is Examined, And Exercises For Practicing Each Step Are Given With The Goal Of Preparing Students To Search For Answers To Reference Queries In A Systematic Fashion. These Steps Include Isolating The Essential Message Of Each Query By Selection Of Message Descriptors. Categories Of Answer-providing Reference Tools Are Described, With Hints For Selecting Specific Headings To Search. These Include The Card Catalog, Encyclopedias, Guides To The Literature, Indexes, Bibliographies, Abstracts And Directories. Techniques For Query Negotiation Are Given. The Characteristics Of Bibliographic Data Bases And Guidelines For On-line Searching Are Discussed. Emphasis Is Put On The Kinds Of Information Found In Different Reference Materials. A Model Of The Reference Process -- The Reference Process -- Message Selection -- The Query Message -- Utilizing The Message In Subsequent Decision-making Steps -- Message Descriptors -- Givens And Wanteds -- Selection Of Categories Of Answer-providing Tools -

Author

Gerald Jahoda, Judith Schiek Braunagel

Publisher

New York: Academic Press

Published

1980

Language

EN

ISBN

9780123797605

Subjects

Computer Science, Reference