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This document summarizes a study on the efficiency of the OPERA hotel management application and its impact on productivity in the front office department at Montigo Resort Nongsa. The study used qualitative methods including interviews and observations. Key findings were that the OPERA application helped employees work faster, was easy to use, and increased productivity in the front office department through useful features and up-to-date guest information. When the OPERA system was down for a period, inef

Author

PREMIUM2023

Language

EN