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Customer Satisfaction in Agent Banking Bangladesh by mdiftee2001 is a document available to read on EtoBox.

What is Customer Satisfaction in Agent Banking Bangladesh about?

This study evaluates customer satisfaction with agent banking services provided by Bank Asia PLC in Bangladesh, using the SERVQUAL model to identify key factors influencing satisfaction. Findings indicate that while customers generally express satisfaction, challenges such as cash unavailability and network disruptions persist. Recommendations include enhanced agent training, system upgrades, and promoting financial awareness to improve service quality.

Author

mdiftee2001

Language

EN