About this document
Communication by Desalew Teshager is a document available to read on EtoBox.
The document discusses the role of communication in conflict resolution. It defines key concepts like communication and discusses the stages of conflict: latent, escalation, peak, de-escalation, and resolution. Effective communication is important for identifying issues, limiting escalation, addressing facts, and facilitating negotiation and bargaining between parties to find a resolution. The goal is to minimize destructive aspects and maximize functional benefits through sharing of meanings and understand
- Author
- Desalew Teshager
- Language
- EN