Opening book details…
Can I read Train Customer Service Reps for Success on EtoBox?
Train Customer Service Reps for Success by Rachel Armstrong is a book available to read on EtoBox.
What is Train Customer Service Reps for Success about?
Details how talent development professionals can ensure that customer service teams are providing customer experiences that meet high standards. The book details the skills customer service teams need to meet customers' expectations; techniques for training new hires for those skills; and methods to support customer service reps after training.
- Author
- Rachel Armstrong
- Publisher
- American Society for Training & Development
- Published
- 2021
- Language
- EN
- ISBN
- 9781952157813
- Updated
- 2026-03-24
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