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About this Business, Management and Accounting article
Service Failure Severity, Customer Satisfaction, and Market Share by Keiningham, T. L.; Morgeson, F. V.; Aksoy, L.; Williams, L. is a Business, Management and Accounting article available to read on EtoBox.
It is typically read by researchers, students, and practitioners in Business, Management and Accounting.
- Author
- Keiningham, T. L.; Morgeson, F. V.; Aksoy, L.; Williams, L.
- Publisher
- SAGE Publications (ISSN 1094-6705)
- Published
- 2014
- Field
- Business, Management and Accounting (Social Sciences)
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