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This document provides corrections and suggestions for common mistakes made by Filipino customer service agents when speaking with American customers. It addresses the following issues: 1. The use of casual phrases like "before I let you go" is not business appropriate. Agents should use more formal language. 2. Fillers like "actually" and "basically" should be avoided as they are unnecessary and can annoy customers. 3. Using honorific titles with first names only, like "Ms. Jenny", is culturally inapp

Author

Dovan Moises Pechayco

Language

EN