About this document
Understanding Organizational Citizenship Behavior by Kiran Soni is a document available to read on EtoBox.
This document provides an overview of organizational citizenship behavior (OCB), which refers to discretionary behaviors by employees that are not required but promote effective functioning in an organization. It discusses how OCB has been studied since the late 1970s and linked to organizational effectiveness. The document outlines similar constructs like contextual performance and extra-role behavior. It also describes the multidimensional nature of OCB, including dimensions like altruism, courtesy, consc
- Author
- Kiran Soni
- Language
- EN