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Total Quality Management in Hotels by Kamran Khan is a document available to read on EtoBox.
What is Total Quality Management in Hotels about?
The document discusses total quality management practices at The Ritz Carlton Hotel Company and how they will be examined at the Solo Hotel in Sargodha, Pakistan. The Ritz Carlton employs over 32,000 people across seventy properties worldwide and is known for its luxury and customer satisfaction. It focuses on principles like commitment to quality, customer satisfaction, organizational culture, employee empowerment, and quality measurement. The study will look at quality assurances regarding people, process
- Author
- Kamran Khan
- Language
- EN