About this document

FDM Results: Happiness Drivers Analysis by Mian Zahaib is a document available to read on EtoBox.

The document presents the results of a fuzzy decision making (FDM) analysis of various drivers of customer happiness for an automotive service. It lists 34 drivers that were analyzed and indicates whether each was selected or rejected as important based on their calculated fuzzy weight and defuzzification values. The selected drivers with the highest values included delivery quality, process adherence, warranty benefits, and cost effective development.

Author

Mian Zahaib

Language

EN