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Soniya Sumit is a results-driven professional with extensive experience in quality analysis, customer service, and operations across various industries including finance and insurance. Currently a Quality Analyst at Teleperformance, she specializes in auditing customer support interactions and providing actionable insights for process improvement. Soniya holds a BSc in Computer Science and has received multiple awards for her performance and customer service excellence.

Author

SelecticaDeepshikha Arora

Language

EN