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Cover 1 Half Title 2 Title 4 Copyright 5 Contents 6 Introduction: Dear Trusted Servant Leader 14 Part One: Servant Leadership 16 1. Servant leadership is the best way to achieve both great results and great relationships. 17 2. Every great organization has a compelling vision. 19 3. Servant leaders turn the traditional pyramid upside down. 21 4. All good performance starts with clear goals. 23 5. The key to developing people is to catch them doing something right. 25 6. Praise progress! 27 7. When people are off track, don’t reprimand them—redirect them. 29 8. The best minute servant leaders spend is the one they invest in people. 31 9. Effective servant leaders realize they have to use different strokes for different folks. 33 10. Effective servant leaders don’t just use different strokes for different folks, they also use different strokes for the same folks. 35 11. Profit is the applause you get for creating a motivating environment for your people so they will take good care of your customers. 37 12. Create autonomy through boundaries. 39 13. You get from people what you expect. 41 14. The best use of power is in service to others. 43 15. Never assume you know what motivates a
- Author
- Blanchard, Ken
- Language
- EN
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