Can I read Asternic Reporting Guide on EtoBox?

Asternic Reporting Guide by Moise Prado is a document available to read on EtoBox.

What is Asternic Reporting Guide about?

The document provides an overview of the different types of reports that are available in the Asternic reporting system. It describes distribution reports that show metrics like calls received, answered, unanswered, abandoned, and transferred grouped by time period, queue, month, week, and day. It also covers agent reports showing activity and session times, and real-time reports showing current queue and agent states. Distribution reports calculate columns like service level agreement, average wait times,

Author

Moise Prado

Language

EN