About this document
Quality Profession in the 21st Century by Andra Serban is a document available to read on EtoBox.
This document discusses challenges facing the quality profession in the 21st century and proposes a vision for adapting the profession to meet those challenges. It provides examples of quality failures at major companies like Toyota, Mattel, Sony, a tire manufacturer, and BP that damaged their reputations and finances. It argues the quality profession must understand the new global environment and how to make a difference through helping organizations sustainably deliver outstanding quality.
- Author
- Andra Serban
- Language
- EN