Can I read Self-Checkout Service Quality in Malaysia on EtoBox?

Self-Checkout Service Quality in Malaysia by Nicole Siah is a document available to read on EtoBox.

What is Self-Checkout Service Quality in Malaysia about?

The document discusses a study on customer reuse intention of self-checkout service quality in Malaysian hypermarkets. The study aims to measure the relationship between service quality, customer satisfaction, and reuse intention. A survey was conducted with 394 respondents who have used self-checkout. The findings found relationships between speed, enjoyment, control and service quality as well as between service quality, customer satisfaction, and reuse intention.

Author

Nicole Siah

Language

EN