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What is Multilevel Analysis of Patient Satisfaction about?

This study investigates patient satisfaction in Dutch hospitals using a multilevel approach to determine the influence of hospital, department, and patient characteristics on satisfaction scores. The findings reveal that only a minor portion of satisfaction variance is attributed to hospital and department levels, with age, health status, and education being the most significant patient characteristics affecting satisfaction. The study suggests that these case mix variables should be considered for benchmar

Author

hoanghoanh.hvqy

Language

EN