About this document

10 Elements of Customer Delight by smart Bob is a document available to read on EtoBox.

The document outlines 10 elements for delivering customer delight which are grouped into customer-centric and provider-centric elements. The customer-centric elements include empathy, expectation, emotion, elegance, and engagement. The provider-centric elements include execution, economics, experimentation, equivalence, and engineering. The elements are displayed in a diagram with the customer delight at the center.

Author

smart Bob

Language

EN