About this document
ITIL Overview and Service Management by Alan Arguello Orozco is a document available to read on EtoBox.
ITIL is a framework for IT service management that focuses on aligning IT services with business needs. It consists of best practices for IT service lifecycles including strategy, design, transition, operation, and continual improvement. ITIL was initially developed in the 1980s and is now governed by Axelos. It provides benefits like improved customer satisfaction and reduced costs.
- Author
- Alan Arguello Orozco
- Language
- EN