About this document
Incident Management Process Overview by vijay kumar is a document available to read on EtoBox.
The document provides guidelines for an incident management process used by the University of Washington. The primary goal of the process is to restore normal IT service operations as quickly as possible while minimizing impact on business operations. The service desk is responsible for documenting, processing, and resolving incidents, or escalating them to higher tiers as needed. The process includes steps for logging, classifying, investigating, resolving, and closing incidents. Roles and responsibilities
- Author
- vijay kumar
- Language
- EN