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This document summarizes a study examining the relationship between tourism service quality and overall tourist satisfaction, intention to revisit, and willingness to recommend to others in Kuala Lumpur, Malaysia. The study extends previous research by examining taxis as a separate component of transportation quality. Data was collected through surveys of 199 foreign tourists. There were three key findings: 1) Accommodation quality, hospitality, entertainment, transportation, taxi service quality were signi

Author

Rian Wahyu

Language

EN