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What is Crisis Performance Indicators Redefined about?

This article develops eleven crisis performance indicators based on interviews with Swedish crisis professionals, addressing a gap in crisis research regarding performance measurement during crises. It critiques the current rationalized approach to crisis inquiry and advocates for a contingency perspective, emphasizing the need for crisis professionals to adapt beyond standard procedures in response to unexpected events. The study highlights the importance of recognizing the limits of human agency and the n

Author

Rafaela Ferreira Maniçoba

Language

EN