Can I read Incident Management Process Overview on EtoBox?
Incident Management Process Overview by SarathBatta is a document available to read on EtoBox.
What is Incident Management Process Overview about?
This document outlines the incident management process, which includes identifying incidents, logging them, categorizing and prioritizing them, and initially investigating them. The L-1 team acknowledges incidents to customers and can escalate issues to L-2 for in-depth investigation. L-2 provides clarification to customers for knowledge base if needed or escalates defects, enhancements or blocker incidents further.
- Author
- SarathBatta
- Language
- EN