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What is Retaining Employees in BPOs about?

This document discusses attrition and retention of employees in the business process outsourcing (BPO) sector in India. It begins with an abstract and objectives to identify the root causes of attrition in BPOs and develop recommendations to increase employee retention. The introduction provides background on the growth of BPOs in India. The literature review covers previous research on challenges in the IT and BPO sectors related to employee performance, satisfaction, and turnover. Demand and supply factor

Author

sachin

Language

EN