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What is Customer Satisfaction and Challenges in Online Foo about?

The study assesses customer satisfaction and challenges in online food delivery services in Surigao del Sur, revealing a generally high satisfaction level among users, particularly in delivery accuracy and customer service. However, it identifies challenges such as limited delivery range and food variety that could be addressed to enhance user experience. The research highlights the importance of understanding customer dynamics and operational challenges in the evolving online food delivery sector.

Author

Ratna Sundari

Language

EN