About this document
Enhancing Customer Experience in Retail by Karina Gabriella Sanchez is a document available to read on EtoBox.
The document discusses different aspects of retail including defining retail and its key metrics, factors that influence retail evolution, strategies for enhancing the customer experience, ethics in retail, classifying different types of retailers, non-store retail formats, defining services and key aspects of delivering quality service. It also briefly touches on marketing of people, places, and ideas.
- Author
- Karina Gabriella Sanchez
- Language
- EN