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The document discusses two cases: 1) Aurore Cosmetics customer faith and business restoration case where a sales representative was removed for misconduct. The summary provides steps the new representative Mayank could take such as acknowledging the problem, offering an incentive to the customer to come back, and ensuring future mistakes will be addressed. 2) A case proposing a "Salesman-for-a-Day" program where sales students would job shadow salespeople. The summary argues the program should be adopted

Author

Ehsan Abir

Language

EN