About this document
R Amalina Dewi, Kartika Indah, DKK - 2022 by Mayang Sandy is a document available to read on EtoBox.
The document discusses a study that evaluates customer satisfaction with mobile banking in Indonesia using an information system success model. It analyzes how system quality, information quality, and service quality impact customer satisfaction and loyalty. The study collected responses from 176 Bank Mandiri mobile banking users. Results from multiple regression analysis found that system quality, information quality, and service quality significantly impact customer satisfaction and loyalty.
- Author
- Mayang Sandy
- Language
- EN