Can I read Field Visit Insights: F-7 & F-8 Smart Shops on EtoBox?

Field Visit Insights: F-7 & F-8 Smart Shops by xandercage is a document available to read on EtoBox.

What is Field Visit Insights: F-7 & F-8 Smart Shops about?

The field visit was conducted to understand the functioning of two PTCL Smart Shops - F-7 and F-8. Key observations included moderate POS availability and stock levels, but outdated brochures. OCRs were often due to personal customer reasons rather than service issues. Contact center representatives lacked full product knowledge and time with customers was short. Suggestions included improved training, dedicated staff, regular POS materials, customer feedback, and renovating spaces to improve the customer e

Author

xandercage

Language

EN