About this document
Key Live Chat Performance Metrics by Khaled Salaheldin is a document available to read on EtoBox.
The document discusses key live chat metrics and KPIs to measure chat performance, including first response time, total number of chats, average resolution time, first contact resolution rate, customer satisfaction score, net promoter score, average wait time, missed chats, tags, and total number of tickets. It provides definitions and explanations of each metric and how they can be used to measure customer satisfaction and agent performance.
- Author
- Khaled Salaheldin
- Language
- EN